FAQs and Troubleshooting

FAQs and Troubleshooting

1. General FAQs

• Q: How do I create an account?

  • A: Visit the registration page on our website and fill out the necessary details. You will receive a confirmation email to activate your account.

• Q: What are the server rates?

  • A: The server rates are 8x/8x/1x. During HappyHour, the rates increase to 15x/15x/2x.

• Q: How can I participate in the Agit Lords (GOTM)?

  • A: Agit Lords is a monthly guild competition. Guilds accumulate points during War of Emperium, and the top guild is crowned the Agit Lord of the Month.

• Q: Are MVP/Mini Boss Cards enabled?

  • A: Yes, MVP/Mini Boss Cards are enabled on the server.

2. Account and Security

• Q: I forgot my password, how can I recover it?

  • A: Use the password recovery tool on our website to reset your password. You will need access to the email associated with your account.

• Q: Can I share my account with friends?

  • A: Account sharing is discouraged. If you choose to share your account, you are responsible for any actions taken on it.

• Q: How can I secure my account?

  • A: Use a strong, unique password and never share it with anyone. Enable two-factor authentication if available.

3. Gameplay and Features

• Q: How do I get Hourly Vouchers?

  • A: Hourly Vouchers are earned by simply logging in and playing. They can be exchanged for in-game items at designated NPCs.

• Q: What is the Premium Pass?

  • A: The Premium Pass offers additional benefits such as increased experience rates, exclusive items, and access to premium NPCs.

• Q: How do I access the HappyHour event?

  • A: HappyHour occurs automatically at designated times. During HappyHour, experience and drop rates are increased.

4. Technical Issues

• Q: The game client crashes on startup, what should I do?

  • A: Ensure that your game client is updated to the latest version. If the problem persists, try reinstalling the client or contact support.

• Q: I am experiencing lag, how can I fix it?

  • A: Check your internet connection and make sure no other programs are consuming bandwidth. If the issue is server-side, please report it in the technical support section.

• Q: I encountered a bug in-game, how do I report it?

  • A: Report any bugs through the official bug report form on the website or the forums. Provide as much detail as possible to help us resolve the issue.

5. Community and Support

• Q: How do I join a guild?

  • A: You can join a guild by speaking to the Guild Master in-game. 

• Q: How can I contact the server administration?

  • A: You can contact the server administration through the support ticket system on the website or via the official Discord server.

• Q: Are there any community events?

  • A: Yes, Serene Ragnarok hosts various community events, including Poring Catcher, Dice Event, and seasonal quests. Keep an eye on the forums and in-game announcements for event details.